Return, Refund, and Cancellation Policy
Return, Refund, and Cancellation Policy for Excelerate.com
Our goal is to ensure you are completely satisfied with your purchase.
- Cancellation Policy
You can cancel your order before it has been shipped from our warehouse.
To cancel your order, please contact our customer support team immediately at contact@Excelerate.com or call 8122457399 with your Order ID.
If the order is successfully cancelled, a full refund will be initiated to your original payment method.
- Return Policy
We accept returns within 7 days of the delivery date, only under the following conditions:
You received a damaged or defective product.
You received an incorrect product (different from what you ordered).
To be eligible for a return:
The item must be unused, in its original condition, and in its original packaging.
All tags, labels, and accessories must be intact.
How to Initiate a Return:
Please contact us within 48 hours of receiving a damaged or incorrect item.
Email us at Excelerate@gmail.com with your Order ID and clear photographs or a short video showing the damage, defect, or incorrect item.
Our team will review your request and, upon approval, will arrange for a reverse pickup.
- Refund Policy
Once we receive the returned item at our warehouse, it will be inspected by our quality control team.
If the return is approved, we will initiate a refund to your original payment method.
Please allow 5-7 business days for the refund to be processed and reflect in your account.
Shipping charges (if any) are non-refundable.
- Non-Returnable Items
Items purchased during a sale or with a discount code.
Digital products or e-gift cards.
Items damaged due to misuse or neglect by the customer.
- Contact Us For any issues related to returns, refunds, or cancellations, please contact us:
Email: contact@Excelerate.com
Phone: 8122457399
Address: First Floor, 14/947, Palakkad Road, Kallingal, Palakkad, Palakkad District, Kerala – 678551